Deliver 5-Star Service in English
A practical English course for hotel, restaurant, and tourism professionals to delight guests and handle any situation with confidence.
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From Check-In to Check-Out
Welcoming Guests & Check-In
Master greetings, processing reservations, and explaining hotel amenities with grace.
Restaurant & Dining Service
Confidentially take orders, describe complex dishes, and handle dietary requests.
Inquiries & Bookings
Professional phone and email communication for tours, transport, and scheduling.
Solving Problems & Complaints
Turn negative situations into positive ones with empathetic language and solutions.
Upselling & Recommendations
Politely suggest upgrades and local London gems to enhance the guest experience.
Real-World Role-Playing
Our training is 100% practical, focusing on conversations your staff have every day in the heart of the hospitality industry.
Scenario 1
"A guest arrives at the check-in desk, but their booking cannot be found in the system. How do you maintain calm and offer a solution?"
Scenario 2
"A diner in a busy restaurant complains that their main course is cold and the service is too slow."
Scenario 3
"A tourist asks the concierge for specific recommendations for indoor activities on a typically rainy day in London."
What a Hotel Manager Says
"We put our entire front desk team through The Lingua Loom's program. The improvement in their confidence and the quality of guest interactions was immediate. Our online reviews have even mentioned the helpfulness of our staff more often."
Train Your Entire Team
Invest in your team, improve your service standards, and boost your reviews. We offer flexible online group training that can be customized for your hotel, restaurant, or travel business.
Request a Quote for Group TrainingOr email us at [email protected]